Customer Support & Grievances
NJ seeks to redress customer grievances and complaints in a time-bound manner. In order to accomplish this, customers are strongly requested follow the instructions given below.
For NJ Wealth Partners:
Any query or grievances can be directly submitted to the centralised NJ Customer Care unit. The query can be submitted by using
- online modules in NJ Partner Desk
- calling on 0261-4025000
For NJ Trading & Demat account customers:
- Query can be directly submitted by calling NJ Customer Care on 0261-4025000. For DP complaints & grievances mail at firstname.lastname@example.org .
For Customers of NJ Wealth Partners
- Being a customer of NJ Wealth Partner, it is strongly advised that you contact your NJ Wealth Partner for all your queries/ grievances other than related to Trading and Demat accounts. The NJ Wealth Partner will be best in position to reply to your query and resolve the same. If needed, your NJ Wealth Partner will raise the query /complaint to NJ in proper format with details.
NJ Customer Care availability
Mon to Fri - 8:00 am* to 8:00 pm and Saturdays - 10:00 am to 2:00 pm. NJ Customer Care will not be available on 2nd & 4th Saturday of the month as NJ Head Office remains closed.
Contact Numbers: 0261-4025000. Calls may be recorded for internal quality purposes.
Any complaints or emails not raised in the format as communicated above may not receive due consideration and may fail to come to the notice of NJ Customer Care. NJ Customer Care does not assume any responsibility for any emails being sent directly on unauthorised email ids for query /complaints, including corporate or employee email ids as shared on this or any other group website. We would thank you for giving us the opportunity to serve you and for your patience for the time we need to resolve your query / grievances.